FAQ
Below are answers to the most common questions from our international customers.
ORDERS & SHIPPING
Do you ship worldwide?
Yes. We offer Fast & Free Worldwide Shipping to all countries.
How long does delivery take?
Our estimated delivery time is:
3–7 business days worldwide.
Delivery time may vary slightly depending on the destination country and customs.
Is shipping really free?
Yes. All orders include free worldwide shipping.
How long does processing take?
Orders are prepared within 1–3 business days before shipping.
How can I track my order?
You will receive a tracking number via email once your order ships.
Tracking updates may take 24–48 hours to appear.
My tracking hasn’t updated. Is this normal?
Yes. Tracking sometimes updates late during international transit.
This usually resolves once the shipment enters the destination country.
Will I have to pay customs fees?
Some countries may charge import duties or taxes.
These fees are determined by your local customs office and are the customer’s responsibility.
RETURNS & REFUNDS
Can I return my order?
Yes. You may request a return within 14 days of delivery.
Who pays for the return shipping?
Return shipping costs are the customer’s responsibility.
We do not charge restocking fees.
Where do returns go?
Returns are processed in Türkiye.
The return address is shared after your return request is approved.
How long do refunds take?
After your item is received and approved, refunds are processed within 5–10 business days.
Do you offer exchanges?
Not directly.
To exchange an item, please make a return and place a new order.
What if I receive a damaged item?
Contact us within 48 hours with photos, and we will solve the issue immediately.
SIZING & PRODUCTS
How do I choose my size?
You can check our Size Guide, or contact us on WhatsApp for personalized help.
Are your dresses suitable for special events?
Yes. Our collection is designed for weddings, engagements, parties, and formal occasions.
Will the color look exactly like the photos?
We aim for accurate color representation, but slight variations may occur due to screen differences.
PAYMENT & SECURITY
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay.
Is my payment information secure?
Yes. All payments are handled through encrypted, PCI-compliant systems via Shopify.
We never store your card details.
GENERAL
Where is The ZKS located?
Our global operations are managed from the UK, and our main showroom and fulfillment center are based in Istanbul, Türkiye.
How can I contact customer service?
📧 info@thezks.com
💬 WhatsApp: +90 531 846 9382
